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Frequently Asked Questions

What is Van Gogh Alive?

Van Gogh Alive is not an art exhibition in the traditional sense. It is an immersive multimedia art experience combining high definition projections of Van Gogh’s paintings with digital surround sound. Imagery and animations are projected at a scale that offers visitors the ability to see the details of the artist’s work like never before. More than 3,000 images transform each surface. However, there is no physical work by Vincent Van Gogh on display.

What is the best way to see the experience?

We encourage you to move around freely to view the experience from different perspectives, always mindful of other visitors in the venue.

What is SENSORY4™?

Developed by Grande Experiences, SENSORY4™ is a unique technological system that combines multi-channel motion graphics, cinema quality surround sound and up to forty high-definition projectors to provide one of the most exciting multi-screen environments in the world.

What are the opening hours of Van Gogh Alive?

Van Gogh Alive the experience is open seven days a week. Session times vary according to time and date. Please check the schedule on the day you wish to attend.

When should I arrive?

You should plan to arrive about 15 minutes prior to the time printed on your ticket. Please arrive within the entry times displayed on your ticket.

How much time do I need to see the experience?

Individual visit times will vary, but most visitors can anticipate spending 60 – 90 minutes. The main feature of the experience lasts approximately 45 minutes.

Is it suitable for children?

Yes, there is no minimum age to visit the experience. Children under 4 years old are admitted FREE of charge when accompanied by an adult.

Can I take photos and videos?

Yes, you are more than welcome to take photos and videos inside the experience. Please be considerate of other visitors when taking photos. When posting images and comments on social media, please use the hashtag #vangoghalive so more people can see the experience through your eyes. Please be advised that flash photography is not permitted inside the SENSORY4™ gallery.

Do I need to purchase a ticket?

Yes and we strongly recommend you book tickets online in advance of your visit. To ensure a comfortable and safe visit for all visitors, access to the experience is by timed entry. Book tickets here.

Can I buy tickets onsite?

Yes, there is a box office on site. However, advanced booking is recommended as you will have a better chance of securing your preferred time slot.

Is my ticket valid for another day?

Tickets are purchased for a specific time slot and will not be valid for entry on another day or time. We cannot guarantee access to the experience outside the hours indicated on your ticket.

What is the “SUNFLOWERS BUNDLE”?

The Sunflowers Bundle can be purchased as an add on during the process of buying a ticket for your desired session. It includes the following:

One (1) Van Gogh Alive programme

One (1) drink voucher to redeem for a tea/coffee, beer, wine, or soft drink (Christchurch & Auckland only) or A set of 4 Van Gogh Alive postcards (Wellington only)

VIP Van Gogh Alive laminate

Priority entry

  • Venue dependent **Alcohol only available after 4pm in Christchurch

Please note: Entry into Van Gogh Alive is not included

What is the “THE STARRY NIGHT” VIP EXPERIENCE?

The Starry Night VIP Experience is a chance to enjoy a hospitality package whilst viewing the exhibition. Available on select dates only. It includes the following:
Entry into Van Gogh Alive
Glass of French Champagne on arrival
Canapes & Beverages (beer/wine/soft drink) circulating during main presentation (60min hospitality)
One (1) Van Gogh Alive Programme
VIP Van Gogh Alive laminate

Proudly presented by

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The experience has been created by Grande Experiences

© Van Gogh Alive New Zealand